Hardware | Check Rates | Distributors | Download Dialer | Web2Call | Buy Online | Check Usage
 

 

Welcome to meraphonewala Support Centre

Browse our FAQ Knowledge-base - You can find most of your questions related to getting started with Internet Telephony, Calling Cards and connection related problems answered here. If your problem is not addressed below, please don't hesitate to send in your comments and/or complaints to [email protected].

I am a new customer, I have a query - If you are a new customer or intending to purchase a new service from us and have a query related to same, please fill up this simple form and we will get in touch with you soon.

I am an existing customer and I am facing a problem - If you are facing any kind of problem while availing your purchased service, please log into this section and submit your problem. Our Support Team will solve the problem and you will be immediately notified.

 

Frequently Asked Questions

GETTING STARTED
 
  1. What type of a computer do I need to be able to make international calls from my PC?
  2. Does my PC necessarily require a sound card?
  3. Why do I require a web browser?
  4. Which Internet browser can I use?
  5. What is a Dialer and why do I require it?
  6. How long will it take to download the dialer?
  7. Do I need to install the dialer? How do I install?
  8. Do I need to logon to www.meraphonewala.com each time I want to make a call?
  9. How do I make a phone call?
CONNECTION PROBLEMS
  1. I cannot connect. What might be the problem?
  2. How do I operate PC-to-Phone behind a firewall?
  3. How do I check the sound on my PC-to-Phone?
  4. How can I improve the echo on my PC-to-Phone calls?
  5. How can I improve the sound quality?
  6. When I download and install the PC-to-phone Dialer software, I get the error : A REQUIRED DLL FILE ' MSVCP60.Dll ' WAS NOT FOUND
  7. When I double click the PC-to-phone Dialer, nothing seems to happen although I do not get any error message
  8. The PC-to-Phone dialer doesn't work on my Windows XP machine what do I need to do?
  9. I am not able to hear the other persons voice. There is only one way communication between me and the other person across the line.
  10. I am having problems with my Dialer. It does not connect
  11. When I dial a number, it says “Other side is unobtainable” or “We can not complete your call”
CALLING CARDS
  1. Where can I buy a Calling Card?
  2. Can I buy a calling card online?
  3. How long will my purchase take?
  4. How much will it cost me?
  5. What are the calling cards plans offered by meraphonewala?
  6. How many calls can I make?
  7. If I want to make Prepaid calls from more than one computer, do
    I have to buy separate Prepaid Calling Cards?
  8. Can I share my calling card with my friends?
  9. Can I get a refund if I lose or damage my Prepaid Calling Card?
  10. Can my Prepaid card be recharged?
  11. How do I review the calls I've made and the balance on my Prepaid card?
  12. Where can I call?
  13. How can I improve the sound quality of the call?
  14. I hear an echo during the call. What should I do?
  15. How do I change the sound volume?
  16. Why do I get a distorted or choppy sound sometimes?
  17. Why can't the receiver hear me immediately after picking up my call?
  18. I get a busy tone after my call is connected, what is the cause?
  19. What is the validity of my calling card and when shall it expire?
1. What type of a computer do I need to be able to make international calls from my PC?

Basic system requirements are as mentioned below
  • Windows 95/98/NT/2000/XP operating system
  • Pentium 166 MHz processor
  • JavaScript is enabled
  • Microsoft Internet Explorer 4.01 to 6.0 or Netscape Communicator 4.5 to 4.7 & 6.1
  • 32 MB of RAM
  • 15 MB of free hard disk space
  • Full-duplex sound card
  • SVGA display card with 256 colors (16-bit color recommended)
  • Microphone & speakers, or headset
  • 28.8 kbps modem (33.6 kbps recommended)
  • Internet access from any Internet Service Provider (ISP)

2. Does my PC necessarily require a sound card?
Yes, to enable you to make calls and listen to the person you are speaking to, your computer essentially needs a sound card.
3. Why do I require a web browser?
You need to connect to meraphonewala.com and download the dialer used for making international calls. You need the browser to get connected to the website. meraphonewala.com regularly updates the information available for users including adding onto the list of frequently asked questions where you may find answers to most of your questions. So do login regularly.
4. Which Internet browser can I use?

The Prepaid Calls Service works best with Microsoft Internet Explorer 5.0 & above or Netscape Navigator 4.5 to 4.7 & 6.1. Also, make sure you set your Preferences to accept cookies.

5. What is a Dialer and why do I require it?
A Dialer is a software program which will enable you to make your international calls from your PC. You need to download the Dialer only once (unless there is an updated version in which case you will be requested to download the new Dialer).
6. How long will it take to download the dialer?
The current size of the Dialer downloads in approximately 15 minutes over a standard 56 kbps modem on a Dial-up Internet connection.

7. Do I need to install the dialer? How do I install?

After you download the dialer, double click on the .exe file on your computer. Follow the dialer installation instructions as they come up on your screen.
8. Do I need to logon to www.meraphonewala.com each time I want to make a call?
No, you need to connect to meraphonewala.com only for downloading the Dialer and to get more information about PC-to-Phone. You can make calls from the Dialer without logging on to meraphonewala.com everytime.
9. How do I make a phone call?

  • After you log in with your meraphonewala.com ID and password, the meraphonewala.com application should pop up. Dial the phone number you want to call by clicking the numbers on the keypad. You can also click on the phone number display box to set the cursor and use your keyboard to type the phone number.
  • Click the "Send" button or press "Enter" on your keyboard to dial the number.
  • Adjust the speaker and microphone volume with the slider buttons on the meraphonewala.com keypad.
  • Hang up by clicking the keypad's "End" button.
  • To re-dial, click on the "Send" button to recall the last phone number dialed. The number will be inserted in the phone number display box. Click on "send" again to place your call

CONNECTION PROBLEMS
1. I cannot connect. What might be the problem?

There can be many reasons behind a faulty connection. Checkout for solutions below:
  • If you are using Windows 95, please install a patch before you make calls. The Microsoft patch that fixes the socket problem on Windows 95 can be downloaded from the MSN website at:
  • http://www.microsoft.com/windows95/downloads/contents/wuadmintools/s
    _wunetworkingtools/w95sockets2/default.asp
    A Faulty connection may also be due to some technical snag in your your ISP. If that is the case, then dialing after waiting for some time can help solve the problem
  • The amount of Internet traffic that goes out of the country is enormous which might cause noisy connections or engaged tones. With increasing bandwidth share, this condition would significantly improve with time.

2. How do I operate PC-to-Phone behind a firewall?
When operating behind a firewall, you may have problems connecting to our gateways. Do not be alarmed, however, you can still use the service by opening the following ports (you may need to contact your Network Administrator or Internet provider if you need assistance).

For outgoing and incoming traffic the ports are:
MCP/ ADP
12053 12080
12083 12120
12084 12122
12200 12180
12202 24150-24250
12122
12110

3. How do I check the sound on my PC-to-Phone?

You may adjust the settings on your Dialer by sliding the levers next to the speaker and microphone icons towards the '+' sign to increase, or towards the microphone or speaker image to decrease the sound level.

If the speaker setting is on Mute, you will not be able to hear the other party.
If the microphone setting is on Mute, the other party will not be able to hear you.

We also suggest that you adjust your Windows volume settings.
Double-click the speaker icon in the lower-right corner of your screen and adjust the settings for Play/Record controls as described below. Go to 'Options/Properties' and be sure the 'Show volume controls for' checkbox is selected.

In Playback: select Mute on the Microphone Balance to avoid hearing your own voice echo through your speakers and to minimize feedback.

In Recording: select the checkbox 'Select in Microphone Balance' and verify that the volume is sufficiently high. If you have the option of Microphone Boost, you may want to select that as well.
4. How can I improve the echo on my PC-to-Phone calls?

We recommend the following:

  • Speak with a headset instead of a microphone.
  • If you are using a microphone, hold it away from the speakers to avoid having the sound from your speakers recirculate into your microphone.
  • Lower the volume on your speakers.
  • Check with your sound card manufacturer to be sure you are using the latest drivers.
  • Use a direct phone jack. A split line or extension cord between your phone jack and computer can enhance the echo.
5. How can I improve the sound quality?

Following are some recommendations that may help improve the sound quality of your calls.
  • A high-quality full-duplex sound card, and be sure you are using the latest drivers (check with the sound card manufacturer).
  • Using the cleanest (uninterrupted) and fastest Internet connection possible.
  • Close as many browser windows and applications as possible.

Problem Solution
Speakers are connected but no sound. Verify that the power switch on the speakers themselves are turned on.
Speakers are connected and turned on, but the volume is too low. Raise the volume on your speakers to a satisfactory level.
  Speakers are on, but your PC's master volume is set too low.

gy3Go to Sounds and Multimedia on your PC (Start/Settings/Control Panel). Check that the master volume is sufficiently high.
Playback wizard volume bar is set too low. On the playback wizard, raise the volume bar to a level that allows you to hear sound satisfactorily

6. When I download and install the PC-to-phone Dialer software, I get the error : A REQUIRED DLL FILE ' MSVCP60.Dll ' WAS NOT FOUND?

You may get this error due to a missing file on your computer system. To rectify this problem, simply download the file using the link mentioned below,

msvcp60.dll

Copy the downloaded file to your computers c:\windows\system directory (for windows 9x/ME operating systems) or c:\winnt\system32 (for Windows NT/2000 operating systems) or c:\windows\system32 (for Windows XP operating systems)
7. When I double click the PC-to-phone Dialer, nothing seems to happen although I do not get any error message

In some machines, VBRUN is not installed and the dialer setup fails to register the OCX in the OS System ( VBRUN is a Microsoft software to run VB applications)

To fix the problem:

  1. Uninstall the dialer.
  2. Download the file VB6RUN.EXE to your machine through the link mentioned below,

    vb6run.exe

  3. Run VB6RUN.EXE by double clicking downloaded executable.
  4. Reinstall the dialer.
8. The PC-to-Phone dialer doesn't work on my Windows XP machine what do I need to do?

Download the Q316397_WXP_SP1_x86_ENU.exe
  1. Uninstall the dialer from your system
  2. Run Q316397_WXP_SP1_x86_ENU.exe
  3. Install the dialer again
9. I am not able to hear the other persons voice. There is only one way communication between me and the other person across the line.

Please follow the following steps to check your PC before you try to connect:
  1. On your PC, Go to Start -> Settings -> Control Panel -> Sound Now click on any sound scheme and click play. Check whether you are able to hear anything or not. If not, then there could be some problem either with the Operating System or Sound Card or Speakers. Try reinstalling your Sound Card drivers or contact your system vendor to sort the problem.

    2. Or
  2. On your PC, Go to Start -> Programs -> Accessories -> Entertainment -> Windows Sound Recorder Now try to record your voice and check if your are able to hear whatever you have recorded. If not, then there could be some problem either with the Operating System or Sound Card or Mic. Try reinstalling your Sound Card drivers or contact your system vendor to sort the problem.

    3. Or
  3. Go to Dialer's 'Accounts' Menu-> Preferences -> Advanced Button -> Test Ports Now(or Find Port Range) Confirm that you are getting 3 tick marks against the 3 mentioned ports(or the dialer is able to find open ports for its voice communication). On the right hand side of the window, below "Automatic Detection", verify that there should not be "Behind a Firewall" written in the space provided. If yes, then open up the ports mentioned in the help section on www.meraphonewala.com to  run PCPhone dialer behind the firewall.

    4. Or
  4. In case the “Automatic Detection” value displays something else than “Not Behind a NAT”, click on “Manual Detection”, choose “I am not behind a NAT”. Now click “Save Configuration and Exit”. Now go to Accounts Menu and choose “Log out”. Now again go to Accounts Menu and choose “Exit PCPhone Dialer”.
    5. Now relaunch PCPhone dialer and login. Go through the port test mentioned in Step3. Now try to make a call.
10. I am having problems with my Dialer. It does not connect

Solution: Please follow the following steps to check your PC:
  1. Go to Accounts Menu(dialer)-> Preferences -> Advanced Button -> Test Ports Now(or Find Port Range). Confirm that you are getting 3 tick marks against the 3 mentioned ports(or the dialer is able to find open ports for its voice communication). On the right hand side of the window, below "Automatic Detection", verify that there should not be "Behind a Firewall" written in the space provided. If yes, then open up the ports mentioned in the help section on www.meraphonewala.com to run PCPhone dialer behind the firewall.

    2. Or
  2. Click "Manual Detection" on the same window, choose "I am not behind a NAT", choose "Save Configuration and Exit". Now log out and exit from the dialer. Re-run the dialer, log in, again run network test as specified above. Now try to make a call. In case you don't get 3 tick marks(or Open Port Range is not getting detected), then there could be some problem with the network in which you are operating. Please check your network sharing mechanism or try using some other Internet Connection.
11. When I dial a number, it says “Other side is unobtainable” or “We can not complete your call”

There could be some temporary problem with the number you are dialing. Kindly check the number you are dialing. Make sure that you are able to reach that number through normal land line phone. Try dailing the same number through land line phone and check if a ring goes to that phone.
CALLING CARDS
1. Where can I buy a Calling Card?

Prepaid Calling Cards are available from our dealers, or contact your nearest Net4India branch office.

2. Can I buy a calling card online?
Yes, You can purchase calling cards online at www.meraphonewala.com website.

3. How long will my purchase take?
Your purchase time depends upon the mode of payment you choose. If you pay be demand draft or Cheque, then your calling card will be available to you after receiving the payment. For online purchase, you will get your calling information through e-mail.

4. How much will it cost me?
Checkout the different calling card rates on the website.

5. What are the calling cards plans offered by meraphonewala?
Checkout the different calling card rates on the website.


6. How many calls can I make?

You can make as many calls as you like until your calling credits run out.

7. If I want to make Prepaid calls from more than one computer, do I have to buy separate Prepaid Calling Cards?

No. Prepaid calls can be made from any computer (for example, home and office).

However, we suggest you exercise caution if you make Prepaid calls from a shared computer. Clear the account number and PIN fields after ending your calling session.

The use of public computer terminals to make Prepaid calls is discouraged.
8. Can I share my calling card with my friends?

Who uses your Prepaid Calling Card is up to you. Just remember to check your card balance before trying to make a Prepaid call.
9. Can I get a refund if I lose or damage my Prepaid Calling Card?

No. Once you have bought a Prepaid card you are responsible for the safety of your card and confidentiality of your account number and PIN.
10. Can my Prepaid card be recharged?

No. There is no recharge option for Prepaid cards. After your calling credits run out you'll have to buy a new Prepaid card.
11. How do I review the calls I've made and the balance on my Prepaid card?

Your Prepaid card balance is displayed in the Call Log. To view your Call Log, type in your account number and PIN on the validation page.
12. Where can I call?

You can call any regular telephone, anywhere in the world. Check our rates to see just how low they are.
13. How can I improve the sound quality of the call?

One of the factors that can affect sound quality is the Internet bandwidth available during your call. Try to avoid making calls during peak Internet usage hours when traffic is high. Another tip is to use a headset with a built-in microphone. This will help eliminate echo and ensure better sound. Adjust the microphone volume so that your speech is not too loud.

14. I hear an echo during the call. What should I do?

We recommend using a headset as this reduces the echo effect. If you are using speakers the feedback from the speakers may cause the person on the phone to experience some echo. Our software component will detect this and will automatically try to compensate for this, but it may not be able to eliminate all traces of the echo. Try to move the microphone as far away from the speakers as possible.

You can also try lowering the speaker volume. This usually reduces the echo.
15. How do I change the sound volume?

You can control the speaker and microphone volume by manipulating the volume control knobs on the dialer. Alternatively, open the Windows Volume Control by selecting the Start menu, followed by Programs, Accessories, Multimedia, and Volume Control.
16. Why do I get a distorted or choppy sound sometimes?

The distorted or choppy sound is due to data packets of the speech being lost or dropped. This could be due to a bad Internet connection, low bandwidth, sound card problems, insufficient memory, or a slow CPU. Always ensure that the latest sound card driver is installed, and close unnecessary programs to conserve memory and CPU load when you use the Prepaid Calls Service. Try to make calls during non-peak hours to ensure better bandwidth.
17. Why can't the receiver hear me immediately after picking up my call?

Due to the network, the receiver will experience a five second delay before hearing your voice. You may wish to inform the receiver of this limitation.

18. I get a busy tone after my call is connected, what is the cause?

It means that the phone number that you've dialed is engaged or busy. The phone gateway that the PC-to-Phone Service communicates with is unable to terminate the call automatically. Click hangup to terminate the call manually and try again later.

19. What is the validity of my calling card and when shall it expire?

This card is valid for a period of 12 months after first use. Please refer to the table given below to find out what will be the validity of your card.

Validity of Calling Card: The validity period starts from the first billable call made by the customer. After this the card shall expire on its due expiry date, immaterial of the fact that the user still has telephony minutes/ amount subsisting in the card.

Validity on Recharging: In case a user has a card valid for example: a period of three months for the amount of $50 and is recharged within the validity period, then this consequent recharging shall not extend the validity of the card, i.e. in case a card has an expiry date of 30-April-2003 and the card is recharged on 29-April-2003 by any amount, still the card will expire on 30-April-2003, and will show the stamp of service.

You can make a voice call from a PC to another PC within and outside India, but from a PC to a phone is not permitted within India, only outside India.

Please note you bound by our Terms and Conditions while availing our services.

Denomination/Card Type($) Duration / Validity Period
5 2 yrs/6 months from 1st call/ 6 months extension on every recharge
10 2 yrs/6 months from 1st call/ 6 months extension on every recharge
20 3 yrs/1 year from 1st call/ 1 year extension on every recharge
100 3 yrs/1 year from 1st call/ 1 year extension on every recharge



 
Contact Us - Distributor Opportunities - Country Rates - Support Centre - Quick User Guide